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Terms & Conditions


PLEASE READ THE FOLLOWING TERMS AND CONDITIONS RELATING TO YOUR USE OF OUR WEBSITE CAREFULLY. By using our Website, you agree to these Terms and Conditions of Use ("Terms & Conditions"). We reserve the right, in our sole discretion, to change, modify, add or remove portions of these Terms & Conditions at any time. You should check these Terms & Conditions periodically for changes. By using this Website after we post any changes to these Terms & Conditions, you agree to accept those changes, whether or not you have reviewed them. If you do not agree to these Terms & Conditions, you should not use our Website and, if applicable, you should arrange to cancel your transaction or user account(s) with us.

1. Scope of Terms & Conditions

Unless we indicate otherwise, these Terms & Conditions apply to your use of our websites which are owned or operated by BTH International Ltd (BTHI). and our Affiliates (collectively, "we," "us," or "our"), including, without limitation, this website and any other United Kingdom or Ireland website that we may own or operate currently or in the future (collectively, our "Website"). For purposes of these Terms & Conditions, "Affiliates" shall mean any entity or person, directly or indirectly, owning a controlling interest in, owned by, or under common ownership control of BTHI.

2. Terms & Conditions - In General

By using this Website, you agree to be legally bound and to abide by these Terms & Conditions, just as if you had signed this agreement. If you do not comply with these Terms & Conditions at any time, we reserve the right, if applicable, to terminate your password, user account, and/or access to this Website (or any part thereof). In our sole discretion and without prior notice or liability, we may discontinue, modify or alter any aspect of the Website, including, but not limited to, (i) restricting the time the Website is available, (ii) restricting the amount of use permitted, and (iii) restricting or terminating any user's right to use the Website. You agree that any termination or cancellation of your access to, or use of, the Website may be effected
without prior notice. If you do not abide by the provisions of these Terms & Conditions, except as we may otherwise provide from time to time, you agree that we may immediately deactivate or delete your user account and all related information and files in your user account and/or bar any further access to such information and/or files, or our Website. Further, you agree that we shall not be liable to you or any third-party for any termination or cancellation of your access to, or use of, our Websites.

From time to time, we may supplement these Terms & Conditions with additional terms and conditions pertaining to specific content, activities or events ("Additional Terms"). Such Additional Terms may be placed on the Website to be viewed in connection with the specific content, activities, features or events and shall be identified as such. You understand and agree that such Additional Terms are hereby incorporated by reference into these Terms & Conditions.

3. Restrictions on Use of Materials

Unless otherwise specified, we grant you a non-exclusive, non-transferable, limited right to access, use and display this Website and the material provided hereon for your personal, non-commercial use, provided that you comply fully with the provisions of these Terms & Conditions. You acknowledge that this Website contains information, software, photos, video, text, graphics, music, sounds, questions, creative suggestions, messages, comments, feedback, ideas, recipes, notes, drawings, articles and other materials (collectively, "Content") that are protected by copyrights, data base rights, patents, trademarks, trade secrets and/or other proprietary rights, and that these rights are valid and protected in all forms, media and technologies existing now or hereafter developed. All Content is copyrighted under applicable copyright laws, including United Kingdom, Irish and European Union copyright laws (and, if applicable, similar laws in other jurisdictions), and we own a copyright in the selection, coordination, arrangement and enhancement of such Content. All trademarks appearing on this Website are trademarks of their respective owners. Bedtime Heaven.co.uk, Gaysextoysformen.co.uk and ToyJoyDirect.co.uk are the trade names and the registered trademarks and servicemark of BTH International Ltd. Our commercial partners, suppliers, advertisers, sponsors, licensors, contractors and other third parties may also have additional proprietary rights in the Content which they make available on this Website. You may not modify, publish, transmit, distribute, perform, participate in the transfer or sale, create derivative works of, or in any way exploit, any of the Content, in whole or in part. When Content is downloaded to your computer, you do not obtain any ownership interest in such Content. Modification of the Content or use of the Content for any other purpose, including, but not limited to, use of any Content in printed form or on any other website or networked computer environment is strictly prohibited unless you receive our prior written consent.

4. Privacy and Security including Bank Card details

BTH are registered under the Data 1998.

We are committed to protecting your privacy and security. All personal data that we collect from you will be processed in strict confidence and used only for the purposes of processing your order.  BTHI operate a strict “need to know” policy for purchasers details and only officers, directors, employees and controlled agents will gain access to these details.  Our aim is strict discretion and confidentiality for all our purchasers and customers.  BTHI will not disclose any personal details to third parties who are not DIRECTLY involved in the processing of an order.  BTHI use a well known established specialist service provider PROTX to handle all its Bank Card Transactions.  BTHI or its affiliates do not hold or store Bank Card details.  BTHI undertake not to disclose purchaser or customer details to any third party for purposes other than strictly required for processing an order.

5. Children

This Website is not for use by Minors or children and is not directed toward them. This Website is for use and access by individuals who are eighteen (18) years or older. Parents using our website or storing cookies on a PC are advised to use specialist “Cyber-nannie” software to prevent minors or children gaining access.

6. Third Party Products and Services

You may order services, merchandise or other products through our Website from other parties (collectively, the "Third Party Sellers"). All matters concerning the services, merchandise and other products desired from the Third Party Sellers, including, but not limited to, purchase terms, payment terms, warranties, guarantees, maintenance and delivery, are solely between you and the Third Party Sellers. We make no warranties or representations whatsoever with regard to any services, merchandise and other products provided by the Third Party Sellers. You will not consider us (and we will not be construed as) a party to such transactions, whether or not we may have received some form of revenue or other remuneration in connection with such transactions, and we will not be liable for any costs or damages arising out of, either directly or indirectly, you or any other person involved or related to the transactions.

7. Links

These Terms & Conditions apply only to this Website, and not to the websites of any other person or entity. We may provide, or third parties may provide, links to other worldwide websites or resources. You acknowledge and agree that we are not responsible for the availability of such external sites or resources, and do not endorse (and are not responsible or liable for) any content, advertising, products, or other materials on or available from such websites or resources. You further acknowledge and agree that, under no circumstances, will we be held responsible or liable, directly or indirectly, for any loss or damage that is caused or alleged to have been caused to you in connection with your use of, or reliance on, any content, advertisements, products or other resources available on any other website (regardless of whether we directly or indirectly link to such content, advertisements, products or other resources). You should direct any concerns with respect to any other website to that website's administrator or webmaster.

8. Third Party Products and Services

You may order services, merchandise or other products through our Website from other parties (collectively, the "Third Party Sellers"). All matters concerning the services, merchandise and other products desired from the Third Party Sellers, including, but not limited to, purchase terms, payment terms, warranties, guarantees, maintenance and delivery, are solely between you and the Third Party Sellers. We make no warranties or representations whatsoever with regard to any services, merchandise and other products provided by the Third Party Sellers. You will not consider us (and we will not be construed as) a party to such transactions, whether or not we may have received some form of revenue or other remuneration in connection with such transactions, and we will not be liable for any costs or damages arising out of, either directly or indirectly, you or any other person involved or related to the transactions.

9. Your Password and User Accounts.

If you are a user or subscriber of this Website, you are entirely responsible for maintaining the confidentiality of your password and user account information. You must notify us immediately in the event of any known or suspected unauthorized use of your user account, or any known or suspected breach of security, including loss, theft, or unauthorized disclosure of your or anyone else's password. You are entirely responsible for any and all activities which occur under your user account. You agree to immediately notify us of any unauthorized use of your user account or any other breach of security known to you.

10. Trading Names and relationships

BedtimeHeaven.co.uk, Gaysextoysformen.co.uk and ToyJoyDirect.co.uk are trading names of BTHI.  These websites and any trading activities are wholly owned and controlled by BTHI or its appointed partners, affiliates or agents.

11. Health Disclaimer and Designation of products

This Website provides Adult Novelty products for sale over the Internet and is intended only to offer users a choice to purchase such items. BTHI is not a medical, Sexual or Social advice organisation and our staff cannot give formal advice or suggestions on use of our products. Such choices remain at the complete judgement and discretion of the purchaser and all products are sold on this basis.  Nothing contained in this Website should be construed advice or diagnosis. The information generated by us should not be interpreted as a substitute for specialist consultation or advice.  

You are urged and advised to seek medical advice if you intend to use any product we sell. This Website is intended for use only by consenting adult individuals. The Website is not intended for use by minors, or individuals with any type of health condition or moral issues. All individuals are specifically advised to seek professional medical advice prior to initiating any form of product use.

All products on this website are sold by BTHI as adult novelty products only.  The only exception to this are condoms.

12. Disclaimers of Warranties

PLEASE NOTE THE FOLLOWING IMPORTANT DISCLAIMERS OF WARRANTIES:

THE PRODUCTS, OFFERINGS, CONTENT AND MATERIALS ON THIS WEBSITE ARE PROVIDED "AS IS" AND WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, SATISFACTORY QUALITY AND FITNESS FOR A PARTICULAR PURPOSE, COMPATIBILITY, SECURITY, OR ACCURACY. IF YOU ARE A RESIDENT OF IRELAND, SECTION 39 OF THE SALE OF GOODS AND SUPPLY OF SERVICES ACT, 1980 IS HEREBY EXCLUDED.

NEITHER BTHI, ANY OF OUR AFFILIATES, NOR ANY OF OUR OR THEIR RESPECTIVE LICENSORS, LICENSEES, SERVICE PROVIDERS OR SUPPLIERS WARRANT THAT THIS WEBSITE OR ANY FUNCTION CONTAINED IN THIS WEBSITE WILL BE UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THIS WEBSITE OR THE SERVERS THAT
MAKE THIS WEBSITE AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

ANY PRODUCT, OFFERING, CONTENT AND MATERIAL DOWNLOADED OR OTHERWISE OBTAINED THROUGH THE USE OF THIS WEBSITE IS DONE AT YOUR SOLE RISK AND YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM OR LOSS OF DATA THAT RESULTS FROM THE DOWNLOAD OF ANY SUCH PRODUCT, OFFERING, CONTENT OR MATERIAL.

NEITHER BTHI, ANY OF OUR AFFILIATES, NOR ANY OF OUR OR THEIR RESPECTIVE LICENSORS, LICENSEES, SERVICE PROVIDERS OR SUPPLIERS WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE USE OR THE RESULTS OF THE USE OF THE PRODUCTS, OFFERINGS, CONTENT AND MATERIALS IN THIS WEBSITE IN TERMS OF THEIR CORRECTNESS, ACCURACY, RELIABILITY, OR OTHERWISE.

FURTHER, PLEASE NOTE THAT NO ADVICE OR INFORMATION, OBTAINED BY YOU FROM OUR PERSONNEL OR THROUGH THIS WEBSITE SHALL CREATE ANY WARRANTY NOT EXPRESSLY PROVIDED FOR IN THESE TERMS & CONDITIONS.

THESE DISCLAIMERS APPLY TO THE FULLEST EXTENT PERMITTED BY LAW.

13. Indemnification

You agree to indemnify, hold harmless and, at our option, BTHI and our Affiliates, and our and their officers, directors, employees, stockholders, agents and representatives from any and all third party claims, liability, damages and/or costs (including, but not limited to, reasonable attorneys fees and expenses) arising from your improper use of this Website or our products or offerings, your violation of these Terms & Conditions, or your infringement, or the infringement or use by any other user of your account, of any intellectual property or other right of any person or entity.

14. Governing Law

Residents of the United Kingdom

If you are a resident of the United Kingdom (excluding the Channel Islands), these Terms & Conditions shall be governed by and construed in accordance with the laws of England and Wales, without giving effect to any principles of conflicts of law. You agree that any action at law or in equity arising out of or relating to your use of this Website or these Terms & Conditions shall be filed only in the High Court (England) and you hereby consent and submit to the personal jurisdiction of such court for the purposes of litigating any such action.

Residents of Ireland

If you are resident of Ireland (excluding Northern Ireland), these Terms & Conditions shall be governed and construed in accordance with the laws of Ireland, without giving effect to any principles of conflicts of law. You agree that any action at law or in equity arising out of or relating to your use of this Website or these Terms & Conditions shall be filed in the Irish courts and you hereby consent and submit the personal jurisdiction of such courts for the purposes of litigating any such action.

15  Use of Models

All models used on this website are over 18 years of age.

16.  Order Despatch

We will endeavour to despatch any order placed before 14.00hrs on a working day that same day.  This is subject to items ordered being in stock.   We do not ship on Weekends or Bank Holidays.  If an item is out of stock we may ship the order part-complete and forward the missing item(s) as soon as they arrive in stock (no additional shipping costs will be levied to the customer).  Alternatively we may ship an alternative equivalent  product of the same or higher value.  If this alternative is unsuitable, it can be returned and exchanged or a credit given.  (Please read our Returned Goods policy section 17 contained herein.)

17.  Returned goods policy

If for any reason you are not happy with your purchase, we are happy to refund or exchange it subject to conditions stated below.

 

Before returning any item(s), firstly please contact us by email (returns@bthholdings.co.uk) stating the order reference number, name on the order, delivery postcode and reasons for return. Upon receipt of this email, we will, normally within 2 working days, reply with details of how to return the item(s) to us. Please do not send back unapproved returns as they may be rejected.

 

Any items for return as "unwanted/not required/ordered in error/not as expected/unsuitable etc.," must be UNUSED, UNOPENED, SEALED as they were sent and in ORIGINAL UNDAMAGED PACKAGING. Any "seal" labels must not have been removed or tampered with. We are unable to accept back any product(s) not in this condition. Provided we are notified within 14 days after receipt of delivery we will happily refund or exchange an item. Notifications received after 14 days but within 30 days may be exchanged for a replacement or alternative of equivalent price. All carriage costs for these transactions are at the customer's expense. Please note that Lubricants, creams, liquids, gels and eyelashes cannot be returned. Underwear may be tried on for size, but a protective layer must be worn to avoid any contact with intimate body parts and the item must not be damaged, stretched or soiled in the process.

 

If an item is found to be not functioning or stops functioning, product manufacturers offer a 30 day exchange/replacement warranty. However, as added value to our customers, we extend this period to 90 days. Therefore within 90 days from date of order, we will happily exchange the faulty item. Prior to any such exchanges taking place, the items must be returned to us (if required and at our discretion) for inspection and approval. This warranty does not cover product damage, heavy usage or abuse. The additional 60 days remain entirely at our discretion and maybe withdrawn at any time. We reserve the right to replace with an equivalent product if the original is unavailable. We are unable to refund any return postage costs, but we can send out a freepost label if requested for faulty items if notified to us within the first 30 day period.

 

Customers are responsible for any return shipments to us until they arrive at our warehouse. All returns must include all parts of the product including any batteries and all original product packaging. If we suspect that any of the above conditions have not been met, we reserve the right to return the items to you.


Returns – BTH Holdings

Unit 4 The Rutherford Centre

Basingstoke

Hampshire

RG22 4DQ

Your statutory right remain unaffected.

.

 

18.  Shipping and shipping charges

Each BTHI Website will clearly indicate the current shipping charges in force at the particular time.  These remain subject to updating without notice at any time at any frequency.   Free shipping will be applied to orders meeting the criteria shown and in force on each website.  This criteria is subject to revision at any time and frequency and may be withdrawn at any time in full. BTHI reserves the right not to ship any order which may incur what it considers to be excessive shipping costs.  In this case, the customer will be contacted and either a full credit issued or additional an payment agreed and levied to the customer.  Customers who require shipment outside of the UK must apply the correct EEC or World-Wide rates shown on each website.  Customers who apply incorrect shipping charges will be contacted and additional payment/credit agreed.  BTHI reserves the right not to ship any order which has the incorrect shipping charges allocated to it, be this in error, deliberately or through any other means  Orders placed for delivery outside of the UK weighing in excess of 2KG may incur additional shipping costs.  At  BTHI’s complete discretion, we may require additional shipping costs to be paid by the customer prior to shipping such orders.  In these cases, the customer will be contacted and either a full credit given or agreement reached with the customer to pay extra shipping costs.

Return postage or shipping costs are not covered or refunded to customers as part of our terms and conditions.  It remains the responsibility of the customer to ensure any items agreed for return to BTHI arrive at BTHI premises complete and in good condition.  Shipments or items lost or damaged by carriers/shippers whilst being returned to BTHI remain the responsibility of the customer.  Customers are advised to ship any returned items via a trackable method using a “signed for” service.  Please read our Returned Goods policy (Section 17 contained herein) before returning any items to us.

 19. Miscellaneous Terms

In any action against us arising from the use of this Website, the prevailing party shall be entitled to recover all legal expenses incurred in connection with the action, including but not limited to its costs, both taxable and non-taxable, and reasonable attorney's fees.

If any provision of these terms shall be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from these terms and shall not affect the validity and enforceability of any remaining provisions. These Terms & Conditions, together the Agreement (if applicable), are the entire agreement between you and us relating to the subject matter herein. In the event of any conflict between these Terms & Conditions and the Agreement, the Agreement shall control. These Terms & Conditions may be modified only by our posting of changes to these Terms & Conditions on this Website, or by written agreement of both parties. Each time you access this Website, you will be deemed to have accepted any such changes.

We may assign our rights and obligations under these Terms & Conditions. These Terms & Conditions will inure to the benefit of our successors, assigns and licensees. The failure of either party to insist upon or enforce the strict performance of the other party with respect to any provision of these Terms & Conditions, or to exercise any right under the Terms & Conditions, will not be construed as a waiver or relinquishment to any extent of such party's right to assert or rely upon any such provision or right in that or any other instance; rather, the same will be and remain in full force and effect.

Unless specifically provided for in these Terms & Conditions, no third party shall have any right hereunder.

This Website is operated by BTH International LTD (a company incorporated in England and Wales, company registration no: 5952376. Its registered office is

(VAT Registration No: 902 3339 56

If you have any questions or concerns, you may contact us by email at sales@BTHHoldings.co.uk or by post at the address above.

(Last modified as of April 27, 2007)

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WEEE Regulations

WEEE Regulations:

The Waste Electrical and Electronic Equipment (WEEE) Directive is UK law. The legislation aims to make producers pay for the collection, treatment and recovery of waste electrical equipment. The regulations also mean that suppliers of equipment like high street shops and internet retailers must allow consumers to return their waste equipment free of charge. The amount of WEEE we throw away is increasing by around 5% each year, making it the fastest growing waste stream in the UK.

  • Much of the UK's WEEE ends up in landfill, where the lead and other toxins it contains can cause soil and water contamination. This can have a harmful effect on natural habitat, wildlife and also human health.
  • Many electrical items that we throw away can be repaired or recycled. Recycling items helps to save our natural finite resources and also reduces the environmental and health risks associated with sending electrical goods to landfill.

Distributors of new Electric and Electronic Equipment (EEE) have a part to play in reducing the amount of WEEE going into landfill sites. We are obliged under these regulations to offer our customers free take-back of their WEEE on a like-for-like basis when they buy a new Electrical or Electronic product from us.

 

For example, if a customer bought a new Rabbit vibrator from us we would accept their old Rabbit vibrator back and prevent it going into a landfill site by disposing of it safely. Customers must return their WEEE item to us within 28 days of purchasing their new item. Customers are responsible for all packaging and shipping costs of getting the item to us. Customers must advise us in advance by email if they wish to return an item under WEEE and gain a unique reference from us for the return. All such items must be clean and hygienic and sealed in plastic bags clearly marked by the customer as "item for disposal under WEEE" and the unique reference. Any item arriving in an unhygienic state considered to be a health risk will be returned to the customer and a charge levied.

 

Under the WEEE Regulations, all new electrical goods should now be marked with the crossed-out wheeled bin symbol shown below:

 

 

Goods are marked with this symbol to show that they were produced after 13th August 2005, and should be disposed of separately from normal household waste so that they can be recycled.

 


Battery recyclingWaste Battery Recycling Scheme

It is very important that used or spent batteries are not thrown away in a normal domestic rubbish bin. Under the Government Portable Battery Recycling scheme they should be disposed of responsibly at a battery recycling point in your locality. Most Supermarkets, some town halls, many libraries and schools offer suitable disposal points. Most shops that sell batteries will also offer a battery collection point. Your local council amenity disposal facility will also have suitable facilities. We can offer on site take back on waste portable batteries, please contact us for further details. All the above battery disposal facilities are free to use.

 

Find your local waste portable battery recycling facility at www.recyclenow.com